Article provided by: No More Phone Tag, Inc.
As a physician, your patient’s needs are of utmost importance. You can’t be in your office all the time to answer your calls and you can’t rely on an automated voice system to be effective. Instead, you need a professional doctor answering service to take your calls when you are away. An answering service is the perfect way to ensure that your patients get their calls answered, regardless of the time of day or day of the week.
Doctor Answering Service
A doctor answering service is the ideal solution for all size medical offices but it is especially good for small practices. You may not have the staff available to take calls all of the time and might have limited office hours. A doctor answering service will pick up the slack and cover all of the times that you are not in the office or available to take calls.
When a patient has a question or medical concern, they need to talk to someone immediately. The call agents are specifically trained to answer medical patient calls. Each call is evaluated to determine urgency. If a call is urgent the doctor or other specified person will be contacted. You can be contacted by cell phone, pager, text message or any method that your desire.
Agents treat calls professionally and always meet HIPAA requirements. One of the best things about a doctor answering service is reliability. You can rely on the service to always answer your calls in a timely manner and relay the information to you. Your patients can rely on getting their calls answered in a fast and efficient manner.
Not all patient calls are emergencies. Many patients call simply to schedule or change an appointment or to ask a question. These types of calls can be deferred until you are in the office if you prefer. Other times, a patient calls with a medical situation that may be an emergency. Agents are trained to ask the proper questions in order to evaluate a call.
If a call is deemed important you will be notified immediately. You can opt to take all calls or just those that meet specific requirements. Your patients need to know that their calls are important, even if the situation isn’t as serious as they may think.
A medical answering service is affordable and effective. You will be charged a flat monthly fee, rather than being charged per call. That way you can easily budget for this expense. All calls are handled with care and you can rest assured that you won’t miss any calls when you utilize a reliable answering service.
There is no better way to provide your patients with the high quality care they expect, even when you aren’t in the office. It is also a great way to provide backup for your office if you or your staff are unable to come to work. There is no contract to sign and no commitment. You can start your free 14 day trial now to see why 9 out of 10 doctors switch to our service after their initial trial period.
Doctor Answering Service